Section

Amazon Connect

Calls in Queue
485
Longest in Queue
00:49
Call Today
99
Calls Answered
147
Agents Available
16
Calls Yesterday
1245
prototype made by eyeonit

UC Dashboard

Section

Plantronics

Agent
Near
Far
Username
Device name
Device type
Display Id
QD
Mute
Andrew Jackman
Device name
Device type
Display Id
QD
Mute
Andrew Jackman
Device name
Device type
Display Id
QD
Mute
Quick
Disconnects
12
Mute
Percentages
19.6
Overtalk
Percentage
8.5
Acoustic
Incidents
485
Avg Call
Duration
16:45
Call Center
Mood
23